After crimes, local business moves in to help restore people’s homes
As a longtime police detective, Virgil Hutchinson has spent countless hours investigating crime scenes. While his current police work keeps him confined to his desk for most of the day, Hutchinson spends even more time at crime scenes handling his second job: trauma scene cleanup.
“You wouldn’t believe the scenes we go through. I mean the scenes that happen,” Hutchinson said as his eyes widened to recount the memories. “It’s tough on the family so you need someone that could first of all know how to deal with stressful situations like this.”
Hutchinson is very cautious when speaking about his experiences cleaning up crime scenes because he said privacy is the most important thing he can provide to the people he helps. A 23-year veteran of the Syracuse Police Department, he often sounds like a psychologist when speaking of the effects a crime scene can have on victims’ families.
He remembers a time when he responded to a family who had just experienced a violent crime in the home. The family wanted Hutchinson to clean up the blood.
“That’s where we came in,” said Hutchinson, CEO of B-D Trauma Scene Clean, Inc. “We disposed of everything the right way and gave them their privacy.”
Inspiration for the name of Hutchinson’s business comes from his father’s nickname, B-D. The name has special meaning to Hutchinson, whose father died of lung disease. The idea to start a company came through his police work before he became a detective.
“I would often hear people say, ‘so when do you come back and clean this place up?’” Hutchinson said. “And so I did some research.”
Hutchinson was the first tenant to house his business in the South Side Innovation Center. He said he chose the space on South Salina Street because of his concern for the city in which he was raised.
Cleaning crime scenes is something that Hutchinson takes seriously and personally. That’s one reason he is hesitant to divulge too many details of his experiences.
“We don’t come to the house with this big van that says, ‘We clean crime scenes’ or anything of that sort,” Hutchinson said. “There’s psychological effects that go with that.”
Hutchinson said the sight of some crime scenes is sometimes hard to grasp and often takes a toll on him mentally. For that reason, he said finding people to employ is often difficult. He said he must be very selective and can tell within a few minutes during an interview whether a person has the stomach for the job.
Crime scene cleaning is just one of the jobs he and his employees provide. Some other features of B-D Trauma Scene Clean are biohazard cleaning, floor care, restoration after mold damage, and selling supplies to other companies.
Hutchinson remembers when he and his crew had to restore a house because water damage led to mold spreading throughout the whole property.
“We gutted the whole thing,” Hutchinson said. “We disinfected, sterilized and placed antimicrobial agents in the house.”
Whatever the situation, Hutchinson and his employees must dispose of materials “the right way,” he said.
“It needs to be autoclaved,” Hutchinson said, which means disposing of any remnants through a machine rather than in a large trash bin. Otherwise, he said, there is a risk of mold, hepatitis, or pathogens traveling through the air and infecting people.
“You really have to want to feel good about helping people, and that’s a lot of where my background in police work comes in,” Hutchinson said. “It’s that good feeling you get at the end of the day.”
Friday, July 30, 2010
Wednesday, July 28, 2010
Bio-Recovery: The R&R Interview
by Jeffrey Stouffer editor
July 19, 2010
A continually evolving and expanding segment of the remediation industry, bio-recovery – better known as “crime scene cleanup” or “trauma cleaning” – has made great strides since it first came into being as an organized segment of the business almost two decades ago. Recently, R&R spoke with Kent Berg, director of the National Institute of Decontamination Specialists and founder of the American Bio-Recovery Association, to get his take on where the industry stands today and where it’s headed in the future.
Restoration & Remediation: Briefly, what falls under the scope of work when people talk about “bio-recovery”?
Kent Berg: Bio-recovery is actually a term that was derived from the words BioHazard Cleanup and Scene Recovery. We chose that term because our industry’s scope of work is actually much broader than cleaning crime scenes. We are often thought of as the guys that will clean up anything that is nasty, repulsive, or gross, so people naturally call us to clean up human feces, animal feces, dead animals – usually rotten ones – and gross filth, as in rotting food, poor hygiene, and piles and piles of garbage. Then there’s the decomposed human body scenes, meth labs, the occasional disease outbreak, and anything else that would cause a normal person to stay a hundred feet away to keep from puking.
R&R: You’ve been part of the bio-recovery profession pretty much since before it became a profession. Since that time, what are some of the biggest changes you’ve seen, both positive and negative?
KB: When I first started, very few people in this business knew anything about cleaning and disinfecting. They just wanted to make the visible contamination go away. No one in the insurance industry had ever heard of a crime scene cleanup company, and many adjusters argued that our services were not covered. Today, the biggest changes have been in our profile. What I mean by that is the public, who had never heard of our services, now see us in TV shows, documentaries, movies, magazines, and newspaper articles. We have recognition now, and families are more aware that these services exist.
Another change has been in the performance of the cleanup itself. We as an industry are much more aware of the antimicrobials we are using, the techniques and knowledge related to home construction, vehicle dismantling, and being able to actually render a property safe on a microscopic level.
R&R: From a purely objective point of view, bio-recovery would seem to be about as “recession-proof” as any remediation specialty out there. There will always be accidents, suicides and other traumas that require a professional remediator. What are some of the pros and cons that come along with that?
KB: We know that our services will always be needed, but with a higher profile, we are seeing more and more companies starting up, and more and more fire/water restoration companies adding this service to their menus. Although the demand for our services is increasing, the individual companies’ call volumes aren’t growing as fast because there is more competition for that finite number of incidents.
The pros are that the public will have resources to respond if they need them, and that companies will have to step up their game in service quality and marketing. The cons are that the majority of these new companies are not attending training, not getting any type of certification beyond a half-day OSHA bloodborne pathogen course. It’s these companies that are dragging the good companies down when the public hears about a company throwing a bloody mattress in a dumpster, etc.
R&R: Since hindsight is 20/20, if there was one thing you would go back and change, as far as how you operated your business, what is it, and what would you do differently?
KB: I would have marketed harder. I assumed that people would need my service and seek me out. That was true for a while, but when competitors popped up with their marketing programs, the public chose who was freshest in their minds. It’s a hard lesson to learn, but one I will never forget.
R&R: Technologically speaking, what areas have seen the greatest advances? Chemicals? PPE? Containment?
KB: One of the advancements has been our recognition as a legitimate industry. Today, vendors of specialty restoration products are targeting our industry. Kimberly-Clark markets their suits with the “Recommended by the American Bio-Recovery Association” seal on them. Other products used in our industry have similar tie-ins with our trade association or at the very least mention in their advertising that their product is great for cleaning crime and trauma scenes. Even the insurance industry no longer recognizes us under their “janitorial service” heading, opting now for a “crime scene cleanup” designation for insurance coverage.
We are also seeing new technology in the form of new disinfectants, odor-remediation technology, and devices to actually measure how clean a surface really is. The National Organization for Victim Assistance is putting on a training program this fall for teaching all interested bio-recovery technicians how to better interact with victims and their families. Meanwhile, the National Institute of Occupational Safety and Health has sought out input so they may better understand our industry.
However, I believe the most important advancement for the industry has been the formation of training centers. Legitimate training programs help make sure that any technician who wants to be the best at their profession can attend a school that specializes in that field. By establishing a standard training and certification program, students graduate far ahead of their competitors and benefit from years of experience from seasoned industry professionals, scientists, chemists, and pathologists that helped to design the curriculum.
Jeffrey Stouffer editor
stoufferj@bnpmedia.com
Jeffrey Stouffer is editor of Restoration & Remediation magazine
July 19, 2010
A continually evolving and expanding segment of the remediation industry, bio-recovery – better known as “crime scene cleanup” or “trauma cleaning” – has made great strides since it first came into being as an organized segment of the business almost two decades ago. Recently, R&R spoke with Kent Berg, director of the National Institute of Decontamination Specialists and founder of the American Bio-Recovery Association, to get his take on where the industry stands today and where it’s headed in the future.
Restoration & Remediation: Briefly, what falls under the scope of work when people talk about “bio-recovery”?
Kent Berg: Bio-recovery is actually a term that was derived from the words BioHazard Cleanup and Scene Recovery. We chose that term because our industry’s scope of work is actually much broader than cleaning crime scenes. We are often thought of as the guys that will clean up anything that is nasty, repulsive, or gross, so people naturally call us to clean up human feces, animal feces, dead animals – usually rotten ones – and gross filth, as in rotting food, poor hygiene, and piles and piles of garbage. Then there’s the decomposed human body scenes, meth labs, the occasional disease outbreak, and anything else that would cause a normal person to stay a hundred feet away to keep from puking.
R&R: You’ve been part of the bio-recovery profession pretty much since before it became a profession. Since that time, what are some of the biggest changes you’ve seen, both positive and negative?
KB: When I first started, very few people in this business knew anything about cleaning and disinfecting. They just wanted to make the visible contamination go away. No one in the insurance industry had ever heard of a crime scene cleanup company, and many adjusters argued that our services were not covered. Today, the biggest changes have been in our profile. What I mean by that is the public, who had never heard of our services, now see us in TV shows, documentaries, movies, magazines, and newspaper articles. We have recognition now, and families are more aware that these services exist.
Another change has been in the performance of the cleanup itself. We as an industry are much more aware of the antimicrobials we are using, the techniques and knowledge related to home construction, vehicle dismantling, and being able to actually render a property safe on a microscopic level.
R&R: From a purely objective point of view, bio-recovery would seem to be about as “recession-proof” as any remediation specialty out there. There will always be accidents, suicides and other traumas that require a professional remediator. What are some of the pros and cons that come along with that?
KB: We know that our services will always be needed, but with a higher profile, we are seeing more and more companies starting up, and more and more fire/water restoration companies adding this service to their menus. Although the demand for our services is increasing, the individual companies’ call volumes aren’t growing as fast because there is more competition for that finite number of incidents.
The pros are that the public will have resources to respond if they need them, and that companies will have to step up their game in service quality and marketing. The cons are that the majority of these new companies are not attending training, not getting any type of certification beyond a half-day OSHA bloodborne pathogen course. It’s these companies that are dragging the good companies down when the public hears about a company throwing a bloody mattress in a dumpster, etc.
R&R: Since hindsight is 20/20, if there was one thing you would go back and change, as far as how you operated your business, what is it, and what would you do differently?
KB: I would have marketed harder. I assumed that people would need my service and seek me out. That was true for a while, but when competitors popped up with their marketing programs, the public chose who was freshest in their minds. It’s a hard lesson to learn, but one I will never forget.
R&R: Technologically speaking, what areas have seen the greatest advances? Chemicals? PPE? Containment?
KB: One of the advancements has been our recognition as a legitimate industry. Today, vendors of specialty restoration products are targeting our industry. Kimberly-Clark markets their suits with the “Recommended by the American Bio-Recovery Association” seal on them. Other products used in our industry have similar tie-ins with our trade association or at the very least mention in their advertising that their product is great for cleaning crime and trauma scenes. Even the insurance industry no longer recognizes us under their “janitorial service” heading, opting now for a “crime scene cleanup” designation for insurance coverage.
We are also seeing new technology in the form of new disinfectants, odor-remediation technology, and devices to actually measure how clean a surface really is. The National Organization for Victim Assistance is putting on a training program this fall for teaching all interested bio-recovery technicians how to better interact with victims and their families. Meanwhile, the National Institute of Occupational Safety and Health has sought out input so they may better understand our industry.
However, I believe the most important advancement for the industry has been the formation of training centers. Legitimate training programs help make sure that any technician who wants to be the best at their profession can attend a school that specializes in that field. By establishing a standard training and certification program, students graduate far ahead of their competitors and benefit from years of experience from seasoned industry professionals, scientists, chemists, and pathologists that helped to design the curriculum.
Jeffrey Stouffer editor
stoufferj@bnpmedia.com
Jeffrey Stouffer is editor of Restoration & Remediation magazine
Thursday, July 22, 2010
Murder-Suicide on the rise nationwide
In less than a week there has been a rise in cases of murder suicide. Nationwide there's reports of murder suicides, where the people had either made an attempt to kill their family then themselves, or successfully committed the act.
What drives a person to want to kill themselves and their family?
Is it the stress from the plummeted economy?
Whatever the case may be, in the pass four-days this has been the case. In Michigan alone there's been three cases involving people that killed their family and then themselves. The most recent killing involved a South Lyon mother who gave her 13- year-old daughter prescription drugs, killing the child and then the mother tried to kill herself. The mother survived and is in critical condition at a local hospital.
Questions surfaced whether the mother was stressed about caring for the girl because the teenager suffered from mental disabilities and health problems. Police say on two recent occasions the teen became violent, by assaulted her mother.
Michigan
In another Michigan story, a mother shot her 14 year-old daughter in the back, then turned the gun on herself. In this case the mother didn't survive, but the child did.
Texas
In Texas, a mayor of a Dallas suburb killed her teen daughter before turning the gun on herself, according to the county medical examiner. Police found the bodies of Jayne Peters, 55, and her 19-year-old daughter Corrine at their home after being sent to investigate the Coppell mayor's absence from a council meeting. Police found notes throughout the house, none of the notes explained what led to the shootings – only instructions about the care of the family pets. Two dogs were also found in the house.
California
In California, a horrific scene was discovered when a co-worker of a man went to his house only to find that the man had shot his wife and 3 year-old son. The child hid himself inside a trash dumpster for 12 hours until police discovered him there. The police found the boy bleeding from 3 gunshot wounds to his shoulder, stomach and chest. His parents were found dead on lawn chairs outside the Anaheim home, and his uninjured 5-year-old brother was hiding elsewhere in the house. The older boy told police he could hear his baby brother "screaming and hollering," but didn't know where he was.
A friend said the family had financial problems. Police are continuing to investigate. "It's very difficult to determine a motive for killing your own kids," the police spokesman said. In another case, a 58-year-old woman and 81-year-old man were found dead in a San Rafael hotel Saturday afternoon in an apparent murder-suicide.
Chicago
A man identified as Eugene Robertson, 27, walked into a Old Navy store and shot and killed, Tranesha Palms in her 20s. According to reports from the Chicago Tribune, the couple lived together in an apartment in the 10200 block of South Walden Parkway in the Beverly neighborhood on the South Side.
A police said that the two arrived at the store at the same time, the gunman followed his girlfriend through a State Street door that led to the restricted area for employees. Once inside, the shooting happened quickly, with no signs of a prolonged fight or struggle.
Connecticut
A man and a women were shot to death in a car late Sunday morning in what police believe is a murder-suicide. The shooting happened in the Rite Aid parking lot on Hazard Avenue. When police arrived they found the two slumped over in the car, both people suffering from bullet wounds.The pair was rushed to Baystate Medical Center in Springfield by ambulance, and later died. The couple drove in separate cars and met in the parking lot. Police are still investigating to find out what led to the killing.
Georgia
Matthew Justice, 37, his wife Amy, 36, two children ages 14 and 11 years-old were discovered shot. The man apparently shot his family and turned the gun on himself. The 14-year-old male was transported to Southeast Alabama Medical Center in Dothan where he remains in critical condition, the 11 year-old female who was also taken to the same medical center, got treated and released.
A shooting in Augusta, Georgia left one dead and one injured.
What drives a person to want to kill themselves and their family?
Is it the stress from the plummeted economy?
Whatever the case may be, in the pass four-days this has been the case. In Michigan alone there's been three cases involving people that killed their family and then themselves. The most recent killing involved a South Lyon mother who gave her 13- year-old daughter prescription drugs, killing the child and then the mother tried to kill herself. The mother survived and is in critical condition at a local hospital.
Questions surfaced whether the mother was stressed about caring for the girl because the teenager suffered from mental disabilities and health problems. Police say on two recent occasions the teen became violent, by assaulted her mother.
Michigan
In another Michigan story, a mother shot her 14 year-old daughter in the back, then turned the gun on herself. In this case the mother didn't survive, but the child did.
Texas
In Texas, a mayor of a Dallas suburb killed her teen daughter before turning the gun on herself, according to the county medical examiner. Police found the bodies of Jayne Peters, 55, and her 19-year-old daughter Corrine at their home after being sent to investigate the Coppell mayor's absence from a council meeting. Police found notes throughout the house, none of the notes explained what led to the shootings – only instructions about the care of the family pets. Two dogs were also found in the house.
California
In California, a horrific scene was discovered when a co-worker of a man went to his house only to find that the man had shot his wife and 3 year-old son. The child hid himself inside a trash dumpster for 12 hours until police discovered him there. The police found the boy bleeding from 3 gunshot wounds to his shoulder, stomach and chest. His parents were found dead on lawn chairs outside the Anaheim home, and his uninjured 5-year-old brother was hiding elsewhere in the house. The older boy told police he could hear his baby brother "screaming and hollering," but didn't know where he was.
A friend said the family had financial problems. Police are continuing to investigate. "It's very difficult to determine a motive for killing your own kids," the police spokesman said. In another case, a 58-year-old woman and 81-year-old man were found dead in a San Rafael hotel Saturday afternoon in an apparent murder-suicide.
Chicago
A man identified as Eugene Robertson, 27, walked into a Old Navy store and shot and killed, Tranesha Palms in her 20s. According to reports from the Chicago Tribune, the couple lived together in an apartment in the 10200 block of South Walden Parkway in the Beverly neighborhood on the South Side.
A police said that the two arrived at the store at the same time, the gunman followed his girlfriend through a State Street door that led to the restricted area for employees. Once inside, the shooting happened quickly, with no signs of a prolonged fight or struggle.
Connecticut
A man and a women were shot to death in a car late Sunday morning in what police believe is a murder-suicide. The shooting happened in the Rite Aid parking lot on Hazard Avenue. When police arrived they found the two slumped over in the car, both people suffering from bullet wounds.The pair was rushed to Baystate Medical Center in Springfield by ambulance, and later died. The couple drove in separate cars and met in the parking lot. Police are still investigating to find out what led to the killing.
Georgia
Matthew Justice, 37, his wife Amy, 36, two children ages 14 and 11 years-old were discovered shot. The man apparently shot his family and turned the gun on himself. The 14-year-old male was transported to Southeast Alabama Medical Center in Dothan where he remains in critical condition, the 11 year-old female who was also taken to the same medical center, got treated and released.
A shooting in Augusta, Georgia left one dead and one injured.
Tuesday, July 20, 2010
GROWING OLD ALONE Cleanup after unnoticed death now a growing industry
By MIZUHO AOKI
Yoshinori Ishimi could hear a high-pitched whine coming from the apartment in Nerima Ward, Tokyo, he was about to enter. When he went inside, he saw black "mini-twister" clouds of flies.
The last tenant had been a 60-year-old divorced man whose body was not found until a month after he had died.
"Every time I encounter such scenes, I hesitate to step inside. But someone has to clean up these flats . . . and be professional about it," said Ishimi of Anshin Net, a cleaning service that is part of R-Cube Co. in Ota Ward, Tokyo.
The Nerima man's case was not unique, and such unnoticed departures are only expected to increase.
According to a report by the National Institute of Population and Social Security Research, the number of single-person households is expected to rise from 14.46 million in 2005 to 18.24 million in 2030, or nearly 40 percent of all households.
With the growing number of single households in this graying nation, businesses specializing in dealing in what has been dubbed "lonely death" have become a fixture.
Anshin Net is one such example.
Founded in 2004, the company handles about 450 requests a year, about half of them dealing with cleaning out dwellings after the occupant has died.
The requests generally come from close relatives. But when people die alone and their corpses are not discovered for weeks or even months — the requests may also come from landlords, as well as more distant kin, because many people die childless and without a partner, Ishimi said.
"We receive about four to eight requests a month asking us to clean dwellings where the residents were found a week, a month, or, in extreme cases, a year after they passed away," Ishimi said.
Police process solitary deaths by carrying out autopsies and, if relatives can't be traced, municipalities cremate the body and inter the ashes in a shared grave, Ishimi said.
Ishimi and other specialist cleaners come in afterward and make dwellings clean again.
Although no figures are available, with the increasing media coverage about people dying lonely deaths, both the number of people engaged in this business and job requests have surged in the past two or three years, said Atsushi Takaesu, 38, an Okinawan who has run a special cleaning business in Kanagawa Prefecture since 2003.
"I had only about 10 cases a year about seven years ago. But this year, the number is likely to surpass 400. I received about 40 requests this June alone," said Takaesu, who recently published "Jiken Genba Seisonin ga Iku ("Here Comes a Crime Scene Cleaner"), a nonfiction book on his specialty of cleaning housing where people died lonely deaths, including suicides.
Takaesu said he is proud of his job but admits that at times it is heart-wrenching.
Pointing to a picture of a bathtub one-third full of a dark reddish liquid, Takaesu explained: "This is not ramen. This is a dead lady's body fluid and skin. I actually had to step into the bath to clean it."
Apart from the flies, maggots and pupae, crawling, sticking to windows and flying around, there is the hair of the dead, looking like a wig.
Also, bodily fluids and blood soak into tatami mats, and there is the stench of death that many in the business find difficult to totally remove, according to Takaesu.
"It is hard to pick up someone's hair with my own hands, but if you ask me whether I can do it, I can. But the appreciation I get after I clean up those rooms, totally removing the lingering smell of death, is the biggest thing that keeps me going," he said.
Ishimi of Anshin Net said people who die alone often share the same circumstances, and he strongly believes many can avoid this fate by changing their lifestyles.
"Many were men in their 50s or 60s, divorced, and with no job. They had not been in contact with their friends or families and they often were diabetic," Ishimi said, adding that when he goes inside their dwellings he often finds the curtains drawn and piles of empty food boxes from convenience stores, cans or bottles of alcohol, and insulin vials.
"It's sad. And to be honest with you, I ask them (the deceased), 'Why?' Because (in many cases) if they had changed their lifestyle, they could have avoided dying (in the way they did). They shut out the sunlight and fresh air with curtains, and isolated themselves from everyone," Ishimi said.
After seeing so many residences long after the occupant's death, Anshin Net is now shifting its focus on what it calls "welfare cleaning."
About half of the requests the company receives today are from care managers, helpers or sometimes municipalities asking for help cleaning the dwellings of elderly people who live alone and have huge garbage accumulations.
These people call first because they can't enter the elderly person's house unless the waste is removed, or, in some cases, following complaints made to municipalities from neighbors, Ishimi noted.
"In recent years, the number of elderly who live alone buried under a mountain of garbage has surged. Some have dementia and some are physically unable to take out the garbage. It is these people who are the ones most likely to die alone," Ishimi said.
"We want to minimize cases in which elderly people die alone. I believe cleaning their housing will act as a deterrence."
Yoshinori Ishimi could hear a high-pitched whine coming from the apartment in Nerima Ward, Tokyo, he was about to enter. When he went inside, he saw black "mini-twister" clouds of flies.
The last tenant had been a 60-year-old divorced man whose body was not found until a month after he had died.
"Every time I encounter such scenes, I hesitate to step inside. But someone has to clean up these flats . . . and be professional about it," said Ishimi of Anshin Net, a cleaning service that is part of R-Cube Co. in Ota Ward, Tokyo.
The Nerima man's case was not unique, and such unnoticed departures are only expected to increase.
According to a report by the National Institute of Population and Social Security Research, the number of single-person households is expected to rise from 14.46 million in 2005 to 18.24 million in 2030, or nearly 40 percent of all households.
With the growing number of single households in this graying nation, businesses specializing in dealing in what has been dubbed "lonely death" have become a fixture.
Anshin Net is one such example.
Founded in 2004, the company handles about 450 requests a year, about half of them dealing with cleaning out dwellings after the occupant has died.
The requests generally come from close relatives. But when people die alone and their corpses are not discovered for weeks or even months — the requests may also come from landlords, as well as more distant kin, because many people die childless and without a partner, Ishimi said.
"We receive about four to eight requests a month asking us to clean dwellings where the residents were found a week, a month, or, in extreme cases, a year after they passed away," Ishimi said.
Police process solitary deaths by carrying out autopsies and, if relatives can't be traced, municipalities cremate the body and inter the ashes in a shared grave, Ishimi said.
Ishimi and other specialist cleaners come in afterward and make dwellings clean again.
Although no figures are available, with the increasing media coverage about people dying lonely deaths, both the number of people engaged in this business and job requests have surged in the past two or three years, said Atsushi Takaesu, 38, an Okinawan who has run a special cleaning business in Kanagawa Prefecture since 2003.
"I had only about 10 cases a year about seven years ago. But this year, the number is likely to surpass 400. I received about 40 requests this June alone," said Takaesu, who recently published "Jiken Genba Seisonin ga Iku ("Here Comes a Crime Scene Cleaner"), a nonfiction book on his specialty of cleaning housing where people died lonely deaths, including suicides.
Takaesu said he is proud of his job but admits that at times it is heart-wrenching.
Pointing to a picture of a bathtub one-third full of a dark reddish liquid, Takaesu explained: "This is not ramen. This is a dead lady's body fluid and skin. I actually had to step into the bath to clean it."
Apart from the flies, maggots and pupae, crawling, sticking to windows and flying around, there is the hair of the dead, looking like a wig.
Also, bodily fluids and blood soak into tatami mats, and there is the stench of death that many in the business find difficult to totally remove, according to Takaesu.
"It is hard to pick up someone's hair with my own hands, but if you ask me whether I can do it, I can. But the appreciation I get after I clean up those rooms, totally removing the lingering smell of death, is the biggest thing that keeps me going," he said.
Ishimi of Anshin Net said people who die alone often share the same circumstances, and he strongly believes many can avoid this fate by changing their lifestyles.
"Many were men in their 50s or 60s, divorced, and with no job. They had not been in contact with their friends or families and they often were diabetic," Ishimi said, adding that when he goes inside their dwellings he often finds the curtains drawn and piles of empty food boxes from convenience stores, cans or bottles of alcohol, and insulin vials.
"It's sad. And to be honest with you, I ask them (the deceased), 'Why?' Because (in many cases) if they had changed their lifestyle, they could have avoided dying (in the way they did). They shut out the sunlight and fresh air with curtains, and isolated themselves from everyone," Ishimi said.
After seeing so many residences long after the occupant's death, Anshin Net is now shifting its focus on what it calls "welfare cleaning."
About half of the requests the company receives today are from care managers, helpers or sometimes municipalities asking for help cleaning the dwellings of elderly people who live alone and have huge garbage accumulations.
These people call first because they can't enter the elderly person's house unless the waste is removed, or, in some cases, following complaints made to municipalities from neighbors, Ishimi noted.
"In recent years, the number of elderly who live alone buried under a mountain of garbage has surged. Some have dementia and some are physically unable to take out the garbage. It is these people who are the ones most likely to die alone," Ishimi said.
"We want to minimize cases in which elderly people die alone. I believe cleaning their housing will act as a deterrence."
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