Cleaning Up After Violent Deaths in Florida

By JILL SHATZEN Special to The Sun
BRANDON KRUSE/The Gainesville Sun

Crystal Pinkston and her husband Dan Pinkston own Accident Cleaners Inc., a business that specializes in cleaning up after a death — the blood, fluids, etc. — so that grieving families don’t have to.

Dan and Crystal Pinkston say they lead as normal a life as they can, given their occupation. But when their business gets the call to clean up a mess, we’re not talking an ordinary mess.
Their business is Accident Cleaners Inc., a trauma and crime scene cleanup service that Dan, 37, has owned and operated since 2001 and now shares with his wife, Crystal, 25.

Their job is to clean up the aftermath of a death — the blood, fluids, etc. — so that grieving family members don’t have to. The glossy brochure they place into the hands of their heartbroken clients displays photos of sad faces and words like, “Compassion in Crisis” and “You repair your heart, let us repair your home.” And that’s what they do.

“You’ve got to be careful,” Dan said. “You don’t want to use the word ‘understand’ because you don’t understand. So we try to be as polite as we can be and get the job done fast and quick so they can get on with their healing.”

The unusual business idea was the brainchild of Dan Pinkston, who, after working as a firefighter with the Ocala Fire Department for more than a decade, said he began to see a trend. He said many times he would be on a job where casualties occurred and the family members would look to the firemen to clean up the mess.

“The thing is, the fire department doesn’t do it, the police department doesn’t do it, so the family members were left to clean it up,” he said, before Crystal added, “They really had no choice.”
That’s when Dan Pinkston said he realized that there was a demand for a business that would do the job that no one wanted to do, and do it in a sensitive, compassionate way. He traveled to Boston in 2001 to take a week-long class to become certified by the American Bio-Recovery Association but found he had already fulfilled many of the requirements through the fire department.

After being in business for about four years, Dan met Crystal through a set-up by a mutual friend, and the two were married in October 2007. For Crystal Pinkston, taking on the business wasn’t as big of a shock as it could have been.

“I was in the janitorial services business before we met,” she said. “I started my own business and had it for about five years or so, and he was in this business already, so it was just kind of transferring over to a different kind of cleaning.”

The Pinkstons said that while business has steadily increased since they began in 2001, there are limits to the number of calls they receive. On average, they said they receive about two calls per month, and added that several have been high-profile crimes.

“We’re not living in Miami or New York,” Dan said. “We don’t have the crime that those areas have. We stay busy, but it’s not going off the charts and we’re happy about that.” Crystal agreed, saying, “You don’t just sit around and pray for business by any means. Business is good, but we don’t want to encourage anyone.”

Both said that sometimes it’s hard not to take the job home with them. Dan said the hardest job he has ever had to do was clean up after the suicide of a 12-year-old boy. For Crystal, it’s the homicides that hit her the hardest.

“In a homicide you have to think about the fact that someone was murdered,” she said. “They were taken by surprise; it was not their free will to come in and have this happen to them. It’s difficult for me just seeing how someone struggled trying to stay alive in these cases.”
Still, they maintain that being in it together is what helps them through.

“It just all goes back to helping people,” Dan said. “That’s why you do it.”