Cleaning the Scene

After crimes, local business moves in to help restore people’s homes
As a longtime police detective, Virgil Hutchinson has spent countless hours investigating crime scenes. While his current police work keeps him confined to his desk for most of the day, Hutchinson spends even more time at crime scenes handling his second job: trauma scene cleanup.

“You wouldn’t believe the scenes we go through. I mean the scenes that happen,” Hutchinson said as his eyes widened to recount the memories. “It’s tough on the family so you need someone that could first of all know how to deal with stressful situations like this.”

Hutchinson is very cautious when speaking about his experiences cleaning up crime scenes because he said privacy is the most important thing he can provide to the people he helps. A 23-year veteran of the Syracuse Police Department, he often sounds like a psychologist when speaking of the effects a crime scene can have on victims’ families.
He remembers a time when he responded to a family who had just experienced a violent crime in the home. The family wanted Hutchinson to clean up the blood.

“That’s where we came in,” said Hutchinson, CEO of B-D Trauma Scene Clean, Inc. “We disposed of everything the right way and gave them their privacy.”

Inspiration for the name of Hutchinson’s business comes from his father’s nickname, B-D. The name has special meaning to Hutchinson, whose father died of lung disease. The idea to start a company came through his police work before he became a detective.
“I would often hear people say, ‘so when do you come back and clean this place up?’” Hutchinson said. “And so I did some research.”

Hutchinson was the first tenant to house his business in the South Side Innovation Center. He said he chose the space on South Salina Street because of his concern for the city in which he was raised.

Cleaning crime scenes is something that Hutchinson takes seriously and personally. That’s one reason he is hesitant to divulge too many details of his experiences.

“We don’t come to the house with this big van that says, ‘We clean crime scenes’ or anything of that sort,” Hutchinson said. “There’s psychological effects that go with that.”

Hutchinson said the sight of some crime scenes is sometimes hard to grasp and often takes a toll on him mentally. For that reason, he said finding people to employ is often difficult. He said he must be very selective and can tell within a few minutes during an interview whether a person has the stomach for the job.

Crime scene cleaning is just one of the jobs he and his employees provide. Some other features of B-D Trauma Scene Clean are biohazard cleaning, floor care, restoration after mold damage, and selling supplies to other companies.

Hutchinson remembers when he and his crew had to restore a house because water damage led to mold spreading throughout the whole property.

“We gutted the whole thing,” Hutchinson said. “We disinfected, sterilized and placed antimicrobial agents in the house.”

Whatever the situation, Hutchinson and his employees must dispose of materials “the right way,” he said.

“It needs to be autoclaved,” Hutchinson said, which means disposing of any remnants through a machine rather than in a large trash bin. Otherwise, he said, there is a risk of mold, hepatitis, or pathogens traveling through the air and infecting people.

“You really have to want to feel good about helping people, and that’s a lot of where my background in police work comes in,” Hutchinson said. “It’s that good feeling you get at the end of the day.”

Hiring A Pro For A Crime/Biohazard Cleanup

Unbeknownst to most, crime scenes, biohazard scenes or death scene in general should not be cleaned by property owners/management companies where crime or death scenes have occured. In addition, police and municipal workers do not clean crime/death scenes in the private sector.

The term crime scene technically refers to any area where a crime has taken place. Having a crime committed on your property can be traumatic and psychologically damaging. If this occurs in a property you own or rent, you may be surprised to know that the onus of cleanup belongs to you. Cleaning up after a crime yourself can make the trauma much worse, as well as physically dangerous to future residents of the home. In order to be assured a safe, clean property going forward, it is always recommended to leave the cleanup to the pros.

A lot of people don't really understand what constitutes a crime scene until they themselves step into one. Whenever such an event occurs, the police, ambulance services or fire departments are called first. Emergency services do the most important work in these situations, but one aspect of the job they do not handle: the cleanup. So crime scene cleanup professionals are the second call you should always make after a crime has taken place.

Psychological Trauma
It's true that the owner of a residence is actually responsible for its cleanup. Still, no one should ever be forced to do so. The trauma of performing such a cleanup can be devastating, and the impact of engaging in such an act can scar a person for life. The best crime scene cleanup crews are given special sensitivity training, so they can tactfully interact with a bereaved family while not falling apart at the same time.

Biohazard Dangers
Federal regulations assert that all body fluids are considered biohazards. As such, only a person trained in removing biohazard materials should clean a crime scene contaminated by bodily matter. This isn't merely an overly cautious suggestion; blood and tissue are truly dangerous substances that can easily lead to infection. Often, a small splatter or stain on a wall or floor only indicates that what lies beneath is a much larger pool of human detritus. Only someone equipped with the tools (such as biohazard suits, nonporous gloves, and breathing apparatus) and training should attempt to clean up this kind of mess. Sometimes, a crime scene that even appears relatively clean can hide an invisible mess of bacteria and other dangerous pathogens. Only someone with the proper apparatus to completely disinfect the domicile should be called in to clean it up.

Disposing of Waste
Anyone transporting biohazard or human remains requires special permits and equipment to do so. In addition to transporting issues, crime scene cleaners have to pay a medical disposal company to dispose of human waste by burning it in a special incinerator. The medical waste companies generally charge by the pound and will only burn a minimum amount of waste. Therefore, crime scene cleanup companies will often store biohazard waste until they have enough to dispose of. Here in NY City it is illedale to dispose and any material that contains blood or body fluids into the City Sanitation stream. Mattresses, chairs, linens, ect. can only be disposed by a company that has a permit to dispose of these items as regulated waste or red bag waste. Any management company that has there employee perform this work without the proper training, medical followup and disposal is at risk of receiving fines from OSHA, DEC, and Sanitation.

There are many good reasons not to attempt a crime scene cleanup on your own. Crime scene cleanup organizations regulate and set certain standards for the industry. So, if a crime has been committed on your property, the best thing you can do is to contact these institutions for a recommendation.

Bedbugs Close Building at John Jay College

By Joel Stonington AND Jennifer 8. Lee
Updated, 4:05 p.m. | John Jay College of Criminal Justice is shutting down one of its buildings because of bedbugs. The college hopes to reopen the building, at 445 West 59th Street, by Monday morning after it is treated by an extermination service. Meanwhile, all the classes in the building, North Hall, are being postponed and rescheduled. On Thursday afternoon, a worker used a bullhorn to inform groups of students approaching the building that classes were canceled. Other classes will continue as scheduled.

“The college is taking it seriously and moving as quickly as possible to treat the building,” said Jim Grossman, a spokesman for John Jay. John Jay is calling it a bedbug “condition.” Mr. Grossman said, “Infestation is when you can see them swarming.”

At an information session Thursday afternoon, college officials said that rashes among staff members were first reported in mid-August and grew in numbers as time went on. Most of the staff members affected with skin rashes were from the financial aid and registrar’s office. A deep cleaning was ordered on Sept. 14, and one bedbug was found. Soon after, a second bedbug was caught. The college brought in an inspection team with bug-sniffing dogs on Tuesday that confirmed the bedbug problem on the first floor of North Hall.


The crowd of about 200 faculty and staff members and students let out a gasp when school officials showed a map of affected areas. Evidence of bedbugs was found in roughly half of the rooms on the second floor, and the inspection had not been completed on the third or fourth floors of North Hall, though evidence was found on the third floor. Officials said that other buildings would also be inspected.

The president of the college, Jeremy Travis, said no bites had been reported, only skin rashes. A forensic psychology student said she and a co-worker both were bitten during the last two weeks. The student, Deirdra Assey, 24, of Brooklyn, said both she and the co-worker checked their homes and spoke with landlords about bedbugs, but she said they eventually concluded that the bites were happening during the day.

“As soon as I figured out that campus had been infected it all made sense,” Ms. Assey, a second year master’s degree student, said. “I had no idea they could be infecting offices.”

Indeed, despite the “bed” descriptor, bedbugs can in fact survive in many locations, such as buses, trains and movie theaters. Last year, they were reported at Fox offices.

Bedbugs, once nearly eradicated, have spread all across New York City, in part because of the decline in use of DDT. In March, the city set up a bedbug advisory board.

Meanwhile, students expressed glee at the interruption in classes, giving them a break. Rudy Pamphile, 18, a freshman, walked past the yellow tape blocking the entrance to the building laughing and joking with a friend, saying, “No test today!”

Though Mr. Pamphile said he had stayed up until midnight the night before studying, he was not unhappy to be relieved of the burden, adding he would probably just hang out with friends until his next class.

Traumatic Grief

By Nancy Crump

Since the late 1980’s, we have seen an increase in interest and research on the effects of trauma on the grief process. We have learned that the grief process from the sudden, unexpected, and often violent deaths of suicide, homicide, auto accidents, natural disasters, and other types of deaths, is very different from the grief process of those who have died from natural causes, old age, or long-termed illness. Many, if not all, of the deaths faced by Bio Technicians fall into the category of traumatic. Those family members who hire you have usually been touched by the trauma of the death. Understanding the traumatic grief process and its differences from other types of grief may be of some help to you as you deal with these family members.

There are several key elements that make the responses by family members to a traumatic death difficult. First is the suddenness of the death. Family members usually did not have time to prepare themselves for the death and to make the psychological adjustments to cope with the news of the death. Also, the suddenness of the death does not give the family an opportunity to say goodbye to the victim before their death. Second, the violence of the death may leave the family with horrific memories and nightmares that often interfere with the grief process. Third, many of these types of deaths require police intervention and the family is often not given the support, information, and compassion they need at the time. Another element can be the presence of the media at the time of the death, as well as weeks and months later if legal issues follow the death. Most traumatic deaths involve young people who’s parents, grandparents, and siblings may still live. Certainly, the death of a child or young person is very difficult to cope with.

Reactions to a traumatic death can be very different, more intense, and longer lasting than other types of death. The emotions following a traumatic death are often conflicting and intense. There is a tendency to relive the death event over and over in an attempt to make it real. Intrusive thoughts and nightmares are very common. Intense physical responses such as inability to eat or sleep, stomach aches and headaches, muscle tension, high blood pressure and a decrease in the autoimmune system are also common. Many times, the survivors must deal with intense feelings of guilt or remorse, feeling that they were somehow responsible or could have prevented the death “if only”. Family members have the need to tell the story of the death over and over again in an attempt to gain a sense of the reality of the death. They often have an overwhelming need to learn all they can about the circumstances of the death - how the person died, whether they were in pain, did they know they were dying, what were their last words, who saw what happened, and in cases of homicide, who committed the murder. All of these reactions are ways the survivors use to grasp the reality of the death and to begin the grief process.

As Bio Technicians, you are often called by family members or meet them upon arrival to the scene. Understanding some of the dynamics of trauma on the grief process may help as you help the family. Understanding the “normalcy” of the reactions you may see can help you feel more competent and assured to speak with family members without wondering whether or not you are saying the “right” thing. Some suggestions are listed below, but the most important thing is to convey sincerity and compassion to the family. They are very vulnerable and sensitive to words, expressions, and body language. Just make sure that what you say and do is congruent with how you feel or you will come across as insincere and uncaring.

Soon after a traumatic death, most survivors simply need to tell the story to anyone who will listen. It is important for their recovery to be able to do this. If you have time to listen, do so. They are not necessarily looking for any input from you; they just need someone to listen.

Remember that there are two basic rules for grieving people – you don’t hurt yourself or someone else. If, during the conversation, you hear comments that indicate the person is thinking of either, you might suggest they go talk to someone else before making a decision to do something like this. Create a list of counselors, therapists, or mental health centers to hand out at times like these. Take comments about thoughts of suicide seriously and offer to call a friend or family member to be with the person and get them help. Suicide rates often increase after a sudden, traumatic death of a loved one. These are very difficult situations for you as a caregiver, but you need to set limits as to what you can and cannot do. Listening and having resources available are all you need. The survivor needs to take some responsibility for them, and others who are better trained to handle these situations need to be contacted.

Although many reactions may look and feel “crazy”, most are normal reactions to the situation. Again, as long as they don’t hurt themselves or someone else, they are probably reacting normally to an abnormal situation. Helping normalize these reactions is very helpful to the survivor. Encouraging the survivor to talk and to express what they are experiencing is also helpful. Making a simple statement such as, “I think I’d feel the same way if this happened to me”, helps the survivor feel less out of control.

There are many support groups available to survivors that would make a good resource for them. Creating a list of those in your community or in nearby communities is a great gift for survivors. They may not want to attend a support group, but usually someone from the group is always willing to talk to them by telephone or offer assistance.

In the work you do, you may find yourself in situations of dealing with survivors who have needs you do not feel comfortable or competent in dealing with. That’s okay as it is not your responsibility to be all things to all people. However, there are these simple steps you can take to help your families in a meaningful way. You can listen. You can refer. You can offer resources. Having some general knowledge of the traumatic grief process may make you feel more competent in dealing with your families and knowing that you are being supportive and helpful in a meaningful way.

Below are some national organizations that offer support groups in almost every locality. They are specific to either the type of death or the relationship to the person who died and are more appropriate to traumatic deaths. They all have web sites or central telephone numbers that can be contacted for local information.

The Compassionate Friends – for parents’ whose child has died of any cause.
MADD – Mothers Against Drunk Drivers offer support for parents who a drunk driver killed child
Widowed Persons Service – sponsored by AARP for spousal death
SOS – Survivors of Suicide support groups
POMC – Parents of Murdered Children and other victims of homicide.

These and many other groups may be listed at your county’s Victim Assistance Office usually located in the office of the District Attorney. Also, check with your local hospices or hospitals. They offer support groups that are open to the public. Some local churches may also host support groups. As you create your list, don’t try to keep up with the dates and times of group meetings as they change frequently. All you need is the name of the group, a telephone number, and possibly a contact person. Leave it to the survivors to take the responsibility to make the calls on their own behalf.