Wednesday, May 5, 2010

Determine the Quickest, Most Effective, and Least Costly Way to Clean Up

If you have had a suicide, homicide, or death of any sort in which blood or bodily fluids are lost you are now in need a biohazard clean up company. Another term used to describe a biohazard cleaner is described by many to be crime scene clean up or biorecovery technician. This type of service is not commonly used but is very necessary. The harmful elements of a death scene or trauma scene are typically traumatic and gruesome in nature but in addition to this element their is an issue of health problems that can come from some of the toxins released in the scene. These toxins may be blood borne pathogens, other viruses and disease, many unknowns, as well as odor releasing elements that can cause a home to be almost uninhabitable. In addition to this whatever has been cleaned or removed by the biohazard clean up crew must then be disposed of in a safe and lawful manner, meeting any EPA and other federal and state regulations.

Our crime scene clean up experts are fully licensed in each state and meet all legal requirements, but in addition to this they are highly trained and qualified and have hundred of clean up hours under their belt. A death clean up crew will arrive at your home within an hour of your call if you request. They will begin a remediation inspections and then determine the quickest, most effective, and least costly way to clean up the home and remove any of the remains from the dead body as well as remove the odor. Our biorecovery clean up company will also assist in any billing questions and assist with proper insurance claim filing where appropriate.

The end result is your home getting back to a safe condition, our biorecovery clean up crews always use care and are discreet. Unlike most dead body clean up services, that can take days to complete jobs because they are one man outfits or have to drive from many states over, our crime scene clean up crew will be able to bring as many people as the call requires to get the property cleaned and remove any blood, bodily fluids, brain fragments and more.Contact our 24hrs dispatch center at 877-246-2532

Tuesday, April 27, 2010

Police Seeking Donnell Logan in Connection with 118th St. Homicide


On Saturday, April 24, at 1:25 a.m., police responded to a call of a male shot in front of 357 West 118th Street. Upon arrival, he was discovered lying on the ground with a gunshot wound to the back of his head. EMS responded and transported the victim to St. Luke's Hospital, where he was pronounced DOA.

The DOA has been identified as James Williams, 31, of 894 Rogers Ave., Brooklyn, New York.

The NYPD is now seeking the public's assistance in locating Donnell Logan, aka "Nelly," aka "Lefty" (pictured), wanted for questioning in the homicide. Logan is a black male, 21, and at the time of the incident was wearing a black hooded sweatshirt and dark jeans.

Anyone with information on Logan's whereabouts is asked to call CrimeStoppers at 1-800-577-TIPS (8477). The public can also submit tips by logging onto NYPDcrimestoppers.com or by texting their tips to 274637 (CRIMES); enter TIP577.

Sunday, April 25, 2010

This job is murder

NYPD solved 59% of 2009 slayings
By REUVEN BLAU and BRAD HAMILTON

What are the chances of getting away with murder in New York City?

About 41 percent.

The NYPD solved 59 percent of homicides last year -- down 8 percentage points from the year before, and about 5 points less than the national average in 2008, according to data obtained under a Freedom of Information request.

The "clearance rate" -- cases where arrests are made -- plummeted despite detectives having to investigate a near-record low 471 slayings, police records show.

"All the cases on TV are solved with evidence," said Vernon Geberth, a famed detective and former commander of the Bronx homicide task force. "People start to think we can solve all these crimes."

The data came out during an alarming uptick in murders. There were 139 homicides so far this year as of April 18, a 27 percent jump over the 109 killings in the same period last year.

In 2009, cops solved 75 percent of rapes, 42 percent of robberies, 18 percent of burglaries and 25 percent of grand larcenies -- all higher than the national average the year before. About 54 percent of felony assaults were cleared; the national average in 2008 was 55 percent.

The easiest crime to get away with was car theft -- just 9 percent were solved in the city and only 12 percent nationally. And auto thieves are not slowing down. They swiped 2,869 vehicles in the Big Apple this year, up from 2,852 over the same period in 2009.

The NYPD closely guards its performance figures, unlike crime stats, which cops are required to turn over to the FBI.

For years, the department voluntarily gave the feds its clearance rates, but Police Commissioner Ray Kelly ended the practice in 2002, claiming that computer problems got in the way -- though detectives still get the information, police spokesman Paul Browne said.

"Clearance rates for the NYPD have been consistent over the years, and usually higher than the national average," said Browne, pointing out the department's 67 percent murder clearance rate in 2008 was 3 percentage points higher than the national figure. "I expect the actual clearance rate for 2009 murders will improve as arrests in 2010 for 2009 murders are made and recorded."

Veteran detectives say they're working harder than ever to crack cases but are hampered by dwindling ranks and a bigger workload. They now must handle misdemeanor cases that once went to beat cops.

Investigators say the diminished clearance rates could be a result of them taking longer to solve cases, which are increasingly dependent on high-tech evidence like DNA that takes time to collect and analyze.

Sunday, April 18, 2010

Hiring A Pro For A Crime/Biohazard Cleanup


Unbeknownst to most, crime scenes, biohazard scenes or death scene in general should not be cleaned by property owners/management companies where crime or death scenes have occured. In addition, police and municipal workers do not clean crime/death scenes in the private sector.

The term crime scene technically refers to any area where a crime has taken place. Having a crime committed on your property can be traumatic and psychologically damaging. If this occurs in a property you own or rent, you may be surprised to know that the onus of cleanup belongs to you. Cleaning up after a crime yourself can make the trauma much worse, as well as physically dangerous to future residents of the home. In order to be assured a safe, clean property going forward, it is always recommended to leave the cleanup to the pros.

A lot of people don't really understand what constitutes a crime scene until they themselves step into one. Whenever such an event occurs, the police, ambulance services or fire departments are called first. Emergency services do the most important work in these situations, but one aspect of the job they do not handle: the cleanup. So crime scene cleanup professionals are the second call you should always make after a crime has taken place.

Psychological Trauma
It's true that the owner of a residence is actually responsible for its cleanup. Still, no one should ever be forced to do so. The trauma of performing such a cleanup can be devastating, and the impact of engaging in such an act can scar a person for life. The best crime scene cleanup crews are given special sensitivity training, so they can tactfully interact with a bereaved family while not falling apart at the same time.

Biohazard Dangers
Federal regulations assert that all body fluids are considered biohazards. As such, only a person trained in removing biohazard materials should clean a crime scene contaminated by bodily matter. This isn't merely an overly cautious suggestion; blood and tissue are truly dangerous substances that can easily lead to infection. Often, a small splatter or stain on a wall or floor only indicates that what lies beneath is a much larger pool of human detritus. Only someone equipped with the tools (such as biohazard suits, nonporous gloves, and breathing apparatus) and training should attempt to clean up this kind of mess. Sometimes, a crime scene that even appears relatively clean can hide an invisible mess of bacteria and other dangerous pathogens. Only someone with the proper apparatus to completely disinfect the domicile should be called in to clean it up.

Disposing of Waste
Anyone transporting biohazard or human remains requires special permits and equipment to do so. In addition to transporting issues, crime scene cleaners have to pay a medical disposal company to dispose of human waste by burning it in a special incinerator. The medical waste companies generally charge by the pound and will only burn a minimum amount of waste. Therefore, crime scene cleanup companies will often store biohazard waste until they have enough to dispose of. Here in NY City it is illedale to dispose and any material that contains blood or body fluids into the City Sanitation stream. Mattresses, chairs, linens, ect. can only be disposed by a company that has a permit to dispose of these items as regulated waste or red bag waste. Any management company that has there employee perform this work without the proper training, medical followup and disposal is at risk of receiving fines from OSHA, DEC, and Sanitation.

There are many good reasons not to attempt a crime scene cleanup on your own. Crime scene cleanup organizations regulate and set certain standards for the industry. So, if a crime has been committed on your property, the best thing you can do is to contact these institutions for a recommendation.

Thursday, April 15, 2010

The Clean Team














As bio-recovery experts, this Ulster County couple spends their days decontaminating crime scenes

By: Nina Flanagan

Ever wonder who cleans up crime scenes, traffic accidents, or decomposing bodies discovered days or weeks after death? How about houses piled floor-to-ceiling with garbage? Although breezily depicted in the recent film Sunshine Cleaning, this work is no walk in the (Hollywood) park. It requires the fortitude of an EMS worker and the tact of a funeral director. Fortunately, West Saugerties resident Raquel Steinlage-Pallak and her husband/partner-in-crime-cleanup, Ian, have experience being both.

Beginning in high school as a volunteer for the Miami-Dade Crime Scene Unit, Raquel’s journey into this enigmatic world took several turns. She was a mortician, funeral director, and a death investigator; she also graduated with a degree in social work/criminal justice. “It’s difficult dealing with relatives of people who die suddenly or violently,” she says. “They want answers right away, and contrary to popular TV shows, results for some tests can take months.”

While in Florida, she became aware of several crime-scene cleaning companies, and it seemed a viable career option. When she realized that no one was offering bio-recovery (as the process is called) in Ulster County, she began thinking about starting her own company. “Many people thought it was ghoulish,” she remembers. “But from our perspective, it’s a service.” She and Ian decided to move forward, and created Ulster Biorecovery, LLC in 2008.

“You can’t just call a housecleaning service to clean up crime scenes,” states Raquel. Unfortunately, it turns out you probably can, but shouldn’t — due to federal, state, and local guidelines for handling medical waste. As a homeowner, landlord, or employer, you’re responsible for any pathogens left behind which can cause sickness months or even years later.

“Upon arrival, it’s critical to establish when the incident occurred, other hazards at the site, items of sentimental or financial value that need to be salvaged, and the presence of free roaming pets that may have spread contamination,” Raquel summarizes. After suiting up in protective gear, the couple documents the scene with photos, sketches, and video. A staging area for equipment is set up just beyond the area to be cleaned. Work progresses from the most contaminated area to the least. Vomit in a police car takes a couple of hours to clean; a decomposed body can take up to two weeks or more to disinfect and deodorize; the process often entails almost complete inside demolition, right down to the wall studs and trusses.

Raquel recalls their first job was a “trash” house, which was occupied by a family. It was filled with garbage and had no working bathroom, which she says is often more psychologically upsetting than an actual crime scene. Ian agrees: “You’d never think in a million years that parents could treat their own kids that way.” Yet, they have to remain neutral. “You’re not there to judge a situation, you’re there to do your job and clean it up,” he explains. Other jobs have included a fire in a house where an elderly woman had hoarded everything (including trash) and owned about 50 feral cats. Garbage was literally piled up to the ceiling. Ian says a “viscerally shocking” job involved the suicide of a young man, who shot himself in the shower. A decomposed body in the Bronx wasn’t discovered for two weeks. “This man lived in this boarding house for 10 years and died in his room. The landlord couldn’t even remember his first name.” Raquel shakes her head. “That’s what we encounter.”

The work is both emotionally and physically demanding. Donning Tyvek coveralls, gloves, boots, and respirators slows them down. Special equipment — ozone generators (for big stinks), ultra low volume foggers (to dispense disinfectants in tiny particles), and an automatic pressure washer — is used to tackle tough jobs. There’s some low-tech stuff, too. “Our handy-dandy blood detector, like on CSI, is just hydrogen peroxide that bubbles on contact with blood,” laughs Raquel. Paper towels and shovels are often used to clean up large amounts of blood.

Raquel has some advice for those considering bio-recovery as a career. “Have a passion for it because it’s a lot of work. The key is to restore the environment and make it safe. And remember, you’re also emotionally restoring it, too.”

Friday, March 26, 2010

Spike in killings and shootings around the city has New Yorkers worried

BY Jonathan Lemire
DAILY NEWS POLICE BUREAU


Murders are up sharply in the city this year, with startling increases in gunplay across the five boroughs, a Daily News study of NYPD statistics shows.

The citywide murder rate has increased 22.8% in the first 11 weeks of the year over the same period in 2009, from 79 homicides to 97 as of Sunday, the most recent day for which statistics are available.

Shootings in general are also up citywide, with 293 people hit by bullets this year, a 16.3% change from the total of 252 recorded by March 21 last year.

Coming after a year in which New York saw the fewest number of homicides on record, the spike in crime rattled residents trying to go about their lives.

"There's always new problems," said Shirley Mercedes, 15, who lives in the South Bronx's gang-riddled 40th precinct, where the crime rise has been steepest.

Seventeen people have been shot in the precinct this year, compared with five over the same period last year.

"[It] is getting worse," Shirley said. "I shouldn't be used to it, but it's where I live."

There were 466 slayings in New York in 2009, the lowest year-end total since the NYPD started its tracking method in 1963.

"The NYPD is fighting its own success," said Paul Browne, the Police Department's top spokesman.

Browne pointed out that this year's murder rate is still 14% lower than 2008 and 39% lower than the murder rate in 2001.

The dramatic 2009 drop came despite harder economic times and a smaller police force stretched thin by counter-terrorism operations.

That big success is losing some ground, the statistics show.

Murders in Manhattan have risen from 9 to 16, a 77.8% increase, and they are up 28.6% in Queens, from 14 to 18.

Brooklyn and the Bronx have also suffered an increase in the murder rate - both at about 15%. Only Staten Island has seen another decrease in the homicide rate.

The overall city crime rate, comprised of seven major felonies, dropped 2% in the first three months of the year. And even among the increases, the raw numbers are still very low.

Some neighborhoods feel under siege.

"It's like war [and] it's getting worse every day," said Joel Araujo, 19, who works at a clothing store in Port Morris, Bronx.

In tree-lined Queens Village, murders have gone from 1 to 5 through Sunday - and the medical examiner confirmed a sixth yesterday - while shootings in the neighborhood have increased from 2 to 9, a 450% jump.

The 88th Precinct in Fort Greene, Brooklyn, has already had six shootings this year, after having none in the first months of 2009.

Police officials have long credited the dramatic recent drop in crime to Operation Impact, which floods felony-prone areas with uniformed rookies.

Proposed budget cuts could further imperil its effectiveness by reducing NYPD manpower, Police Commissioner Raymond Kelly has warned.

Browne partially attributed the increase in murders to a rise in arson deaths, from zero to six, and in homicides among family members, from 12 to 14.

Thursday, March 25, 2010

Long Island teen's suicide linked to cruel cyberbullies, formspring.me site: police

BY Oren Yaniv
DAILY NEWS STAFF WRITER

Cops are investigating whether cyberbullies contributed to the suicide of a Long Island teen with nasty messages posted online after her death.

Alexis Pilkington, 17, a West Islip soccer star, took her own life Sunday following
vicious taunts on social networking sites - which persisted postmortem on Internet
tribute pages, worsening the grief of her family and friends.

"Investigators are monitoring the postings and will take action if any communication is determined to be of a criminal nature,"Suffolk County Deputy Chief of Detectives
Frank Stallone said yesterday.

Alexis' parents downplayed the Internet role, saying their daughter was in
counseling before she ever signed up with formspring.me, a new social site, where
many of the attacks appeared.

"I believe in my heart that cyberbullying wasn't the cause of Lexi's death," said her mother, Paula Pilkington. "This is a mistake."

Alexis' father, Tom Pilkington, who serves in the NYPD, has said they will cooperate
with the police probe.

Despite the negativity online, Paula Pilkington said the family is getting plenty of support in the real world.

"The outpouring of children coming to my house is amazing," she said. "There has to be some positive coming out of this."

Sunday, March 21, 2010

Woman Sues NYPD For Leaving Crime Scene A Bloody Mess - New York Post

It is bad enough when a man is murdered in your backyard - but it is worse when the city leaves you to mop up the mess, the New York Post reported Sunday.

That was the lament of three Queens, N.Y., women suing the city for failing to clean up a crime scene or keep a promise to advise them on how to safely scrub bodily fluids from their driveways and walkways.

Grace Scott, 56, was in her home with a friend when shots rang out Nov. 28, 2008.

Police told Scott and her family to stay inside as they investigated the murder of Sheldon Francis, 31.

Authorities said at the time that they would go back to talk to the homeowners about the cleanup.

No one ever did.

"I don't know how to clean up blood," said Scott, shuddering at the memory of being unable to remove the stains. "It was embedded."

Scott tried using peroxide and bleach before finally paying $4,000 to replace the concrete.

The NYPD, which is being sued for $120,000, said it does not clean up crime scenes.

Qns. murder-scene lawsuit is a bloody mess

By KATHIANNE BONIELLO

It's bad enough when a man is murdered in your backyard. It's worse when the city leaves you to mop up the mess.

That's the lament of three Queens women suing the city for failing to clean up a crime scene or keeping a promise to advise them on how to safely scrub their driveways and walkways of bodily fluids.

Grace Scott, 56, was sitting in her St. Albans home with a friend when the shots rang out on Nov. 28, 2008.

Police told Scott and her family to stay inside as they investigated the murder of Sheldon Francis, 31.

Authorities at the time said they would go back to talk to the homeowners about the cleanup. No one ever did.

"I don't know how to clean up blood," said Scott, who shudders at the memory of being unable to remove the stains. "It was embedded."

Scott tried peroxiding and bleaching before finally paying $4,000 to replace the concrete.

The NYPD, which is being sued for $120,000, said it does not clean up crime scenes.

Wednesday, March 17, 2010

After 3 Suspected Suicides, Cornell Reaches Out


By TRIP GABRIEL
ITHACA, N.Y. — All weekend, Cornell University’s residential advisers knocked on dorm rooms to inquire how students were coping.

On Monday and Tuesday, the start of a stressful exam week before spring break, professors interrupted classes to tell students they cared for them not just academically, but personally. Both days, the university president, Dr. David J. Skorton, took out a full-page ad in the campus paper, The Cornell Daily Sun, saying: “Your well-being is the foundation on which your success is built. If you learn anything at Cornell, please learn to ask for help.”

The university is on high alert about the mental health of its students after the apparent suicides of three of them in less than a month in the deep gorges rending the campus. The deaths, two on successive days last week, have cast a pall over the university and revived talk of Cornell’s reputation — unsupported, say officials — as a high-stress “suicide school.”

“I think everybody’s kind of shaken. I know I am,” said Nicole Wagner, a 19-year-old freshman from Newport Beach, Calif. “I wanted to go home.”

She was crossing the Thurston Avenue Bridge, which was strewn with red carnations and affixed with fresh stickers for a suicide prevention telephone line.

On Thursday, the body of a sophomore engineering student, William Sinclair, of Chevy Chase, Md., was recovered from the rugged gorge more than 70 feet below the bridge, where the fierce waters of Fall Creek sluice through a narrow corridor. The body of Bradley Ginsburg, a freshman from Boca Raton, Fla., was found in the same vicinity on Feb. 17.

Then on Friday, Matthew Zika, a junior engineering student from Lafayette, Ind., died when he dropped from a suspension foot bridge a short distance downstream, according to the university. Rescue workers have yet to recover his body in the rain-swollen creek.

The Ithaca Police Department is investigating both of last week’s deaths, but the university is responding as if they were suicides. Besides aggressive mental health outreach, Cornell has stationed guards on the bridges through the end of the week.

“While we know that our gorges are beautiful features of our campus, they can be scary places at times like this,” Susan Murphy, the vice president for student and academic services, said in a video message posted on a new Web site,caringcommunity.cornell.edu.

As disturbing as the recent deaths are, they are just the latest of 10 by enrolled students this academic year, including deaths from illness, accident and no fewer than six ruled as suicides by the county medical examiner or still under investigation, according to campus officials.

Last Thursday, e-mail blasts went out to 35,000 students and faculty and staff members acknowledging Mr. Sinclair’s death, followed by a message to parents and one from the college president.

“Unbelievably, shockingly, we had to do the same thing the next day,” said Thomas Bruce, the vice president for communications.

Despite the half-dozen known or suspected suicides this year, Timothy Marchell, a clinical psychologist in Cornell’s campus health services whose specialties include suicide, said that, historically, Cornell suicides have not been higher than what national statistics predict for a university population of 20,000 students: about two per year.

Between 2000 and 2005, there were 10 confirmed suicides, Dr. Marchell said, and from the beginning of 2006 through the beginning of this academic year, there were none.

Dr. Marchell said he was “well acquainted with the perception of Cornell as a suicide school,” having grown up in Ithaca and graduated from Cornell. But it is an urban legend, he said, largely fueled by the fact that suicides there are often shockingly public.

“When someone dies by suicide in a gorge, it’s a very visible public act,” he said.

Cornell’s mental health outreach in recent years, which has attracted national attention, is intended to bring students who are at risk, and who might not seek help, into counseling. Custodians are trained to look for signs of emotional trouble when cleaning out dorms; therapists hold open-door hours at 10 campus locations; and a faculty handbook advises professors about how to spot students’ distress in its many contemporary forms, from disturbing artwork to clothes that disguise self-mutilation.

Despite these efforts, Dr. Skorton said in an interview, “We are not getting the job done,” adding that suicide among young people is a national health crisis and is not specific to one campus. Administrators at Cornell have been “very intensively reassessing” existing programs in recent weeks, he said.

Around campus, students and staff wondered whether some combination of familiar stresses — the long upstate New York winter, classroom demands of an Ivy League university — and new factors, like the evaporation of internships and jobs for graduates during a bleak recession, had provoked the recent deaths.

Dr. Marchell cautioned that it is almost impossible to link broad causes to suicide rates, that “the psychology of suicide can be very individual.”

He and others, however, are concerned that students’ deaths may lower barriers for others who are contemplating it. “We have to be thinking about the potential influence on the collective psychology,” he said.

Mr. Zika, the most recent to die, was remembered by friends not as lonely and stressed-out, but as quick to laugh and a caring friend — he drove for hours during the recent winter break from New York to Indiana visiting friends, recalled Deirdre Mulligan, one of those he dropped in on.

Mr. Zika, who had been a star baseball player in high school, played Ultimate Frisbee with Cornell friends, wrote poetry on his Facebook page and had a tattoo with a lyric from the rock band Incubus: “If the wind blew me in the right direction, would I even care? I would.”

Nicole Huynh, a freshman who began dating Mr. Zika last semester, said in an e-mail message: “During this current semester, some who knew him more than others could see he was having a rough time. He’d talk, but it wasn’t as much. He slept more than usual. Didn’t feel motivated about some things. Tried distancing himself, little by little.”

She does not think the stress of studies pushed him to the edge, but rather troubles he carried from early in life. She suspected he was having suicidal thoughts, and both she and Ms. Mulligan said close friends had urged him to seek counseling, but they did not know if he did. The university declined to comment, citing privacy laws.

Ms. Huynh said she and Mr. Zika agreed to suspend their relationship a few weeks ago as he pushed her away.

“Many people listened and cared a lot about him,” Ms. Huynh said. “But no matter how great his support system was, his mind was set, and he was going to do whatever he wanted to do.”

Tuesday, March 16, 2010

An insight into crime scenes clean up services


Crime scene cleanup companies also clean unattended deaths, damaged environments due to tear gas, and other crime and distress scenes. The larger crime scenes that involve mass murder scenes, terrorist attacks and anthrax and other biochemical damage is also taken care by these companies. Crime Scene Cleanup services may also include bird and rodent infested areas. The cleaners in this case require special experience and equipment than a typical cleaning company’s experience and equipment.

Typically, crime scene cleanups start taking place only after the coroner’s office and other government bodies releases the “scene” back to the owner or some other responsible person concerned with it. The cleaning task can not begin till the police investigation is completely finished on the contaminated scene.

In most cases crime scene cleanup is a small business activity. Mostly, small cleaning services like carpet cleaning or water damage companies add services for Crime Scene Cleanup for diversifying their activities. The prominent and recognized organizations in this field of cleaning consist of the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) and the American Bio-recovery Association (ABRA).

Earlier crime scene cleanup was a loathsome job but today it has become a lucrative business. Crime scene cleanup companies can charge anywhere between $100 to $600 per hour depending on the “level of trauma” and the quantity of hazardous material that the cleaners have to deal with and dispose of.

While a crime clean up service is ultimately a business like any other, advertising and marketing your services can be tricky. In a job that involves tragic death; most companies avoid mainstream methods of advertisement. Some choose the standard phone-book route while many others advertise on the side of their vans. Most of these companies largely depend on discreet options like passing out their business cards at service-industry gatherings, police stations and funeral homes.

An important requirement for success in this industry involves being considerate towards the sensitive nature of the work. There are certain crime scene clean-up companies that provide a grief counselor to the families at no cost while others offer discount to needy people. There are many countries where this type of service is funded by government or by religious organizations.

While some people call this emerging field a social trend of commercializing death, others call it plain capitalism. But for many others it still remains an essential service, a godsend. The fact is that whether you like it or loathe it but if you ever end up with blood and brains splashed all over your bedroom walls, you will definitely be relieved that there is someone you can call to clean it up.

Friday, March 12, 2010

Trauma Cleaning: Without Standards, The Pain Can Keep Coming

by Kent Berg

As an instructor in crime and trauma-scene recovery and a board member of the American Bio-Recovery Association, I am often approached by attorneys, the public and insurance adjusters to evaluate the service they or their clients received from other crime-scene cleanup companies.

For the most part, these are just routine questions from people who want to make sure that the service they received was within the normal parameters of good practice. But a few times each month I receive calls that just cause my stomach to knot up and my blood to boil.

With the bio-recovery industry in its 14th year, it is mind-boggling to find individuals who still decide that they are going to start-up a new company and declare themselves “experts” in crime and trauma scene cleanup without any research or training.

It is even more outrageous to find that, although they know almost nothing about the science, chemistry, biology or laws of our industry, they are charging fees that are often four or five times the industry average.

The majority of those operating in the industry today are honest, ethical professionals. It’s the few bad apples in the bio-recovery barrel, so to speak, that amplify the problems tainting our industry.

Example 1: The Hit-and-Run Guys
A husband argues with his wife in their kitchen. As she prepares supper, he grabs a shotgun and, standing in the doorway between the kitchen and dining room, blows his head off.

It is still daylight when the police arrive. In order to see better, they open the brain-splattered dining room drapes. Splatter is on the dining room and kitchen walls, but since the body fell onto the vinyl tile floor of the kitchen, the largest amount of blood pooled there.

The family asks the police about scene cleanup, and is directed to a local company. The company tells the family that payment will have to be made in cash prior to starting the job, and that the family will not be allowed inside of the house while the cleaning process takes place.

The family agrees and stays with relatives until they get the call that the job is complete and they can return. The company is long gone, and upon cursory inspection, the rooms look contaminant-free.

It is now night and, in an effort to keep neighbors from seeing into the dining room, the wife pulls the drapes closed. To the horror of the family, the drapes had apparently never been checked and still have blood and brain matter clinging to the material.

The kitchen floor appears to be clean but, when the wife walks across the floor, bright red blood spurts up between the tiles, making little puddles and polka-dotting her shoes.

If this isn’t enough to re-traumatize the family, the wife goes to remove the now-cold pot of chili from the stove and promptly throws up when she sees a 3-inch piece of her husband’s skull nestled neatly atop the pot.

The family contacted the attorney general for their state, who then called me to review the family’s statements prior to a decision on prosecution.


Example 2: The Little-Extra-on-the-Side Guys
A man who lived alone died in his bed of natural causes, but wasn’t found for several weeks. When the authorities were finally called, the decomposition could be smelled from the street.

When a crime-scene-cleanup company was called in, the man’s relatives were told that the odor had permeated everything in the house with disease. Their recommendation was that everything in the house should be removed and destroyed.

The family, already nauseated from the smell, relied on the “professional opinion” of the technicians and agreed to let them remove everything from the good silver and china to the appliances.

In short, every piece of furniture, appliance, electronic component and fixture was removed because they were declared “not salvageable.”

The relatives were then presented with a bill for approximately $40,000! If this wasn’t obscene enough, a few weeks later the family found many of the home’s contents that were supposedly “not salvageable” being sold at a local flea market.


Example 3: The Cutting-Down-on-Overhead Guys
It is standard practice for crime and trauma-scene cleanup companies to dispose of human-blood-contaminated items that can’t be salvaged. They do this by red-bagging and boxing these items and sending them to a medical waste processing facility. This includes dismantling recliners, mattresses, and other large items to fit in these containers.

In this case, a company responded to a gunshot suicide in an apartment. The victim had sat in his favorite recliner and put a pistol in his mouth. The subsequent wound bled profusely until there was no more blood for the heart to pump. This resulted in the complete saturation of the recliner.

In an apparent effort to save on labor and disposal fees, the crew decided that they would dispose of the recliner by wrapping it in plastic, putting it in the back of their truck and then dumping it in the woods of a neighboring county.

All seemed to go well until a few days later, when hunters found the chair and called police. Thinking that they had stumbled upon evidence of a homicide, the police launched a full-scale investigation that lasted for weeks and logged many detective hours before they were actually able to review the crime scene photos of every police department in the surrounding counties.

When the mystery was finally attributed to this particular crime-scene-cleanup company, not only were they slapped with fines for littering, they were saddled with reimbursing the cost of the investigation. Every law enforcement agency that heard about this dropped the company like a hot potato, and the subsequent media attention tarnished the reputation of crime-scene-cleanup companies everywhere.

I would like to emphasize the fact that these complaints are not clients disappointed with a poorly painted wall or an out-of-true vanity top. These are abuses by unscrupulous companies that are subjecting their clients to financial greed, improper disinfection, and re-traumatizing that no one should have to endure.

Could training and certification eliminate these types of abuse? Perhaps a good portion of them, but in the end, it is the honesty and character of the companies themselves that should be monitored. I believe the way to do that is to pursue standards, as well as meeting with our state legislators to create specific regulations for our industry.

Friday, January 29, 2010

Someone's got to do it


By Zohra Mohamed

It's rated online as the most mentally disturbing and among the 10 worst jobs in the world. But that did not deter former graphic designer Warren Roberts from giving up his IT job to become a crime scene cleaner.

The 26-year-old credits his bizarre choice to years of fascination with crime scenes, and decided to take the plunge after contacting a company in New York. Following intense correspondence and training, he started his own company in Johannesburg last year, Alpha Crime Scene Cleaning, which operates 24 hours a day.

Complete with the masks, chemicals and comprehensive safety gear such as gloves and overalls, Roberts spent months on his own, mopping up crime scenes before expanding to include three full-time "technicians".

Warren Roberts and employee Penny Rostron

With SA crime rates among the highest in the world, Roberts explains that it is a lucrative, if gruesome job, and not a career of choice for the average Joe. "The technicians must be psychologically prepared to brave blood, decomposition and the loose remains of human bodies once the police have left the scene. They all have to undergo regular psychological evaluation and ongoing training - even if they have come from a military or police background."

Roberts says it is the law in most countries to have a crime scene professionally cleaned because of health risks, but there is no law in SA as to who is responsible for cleaning a scene. "There's a great difference between a scene looking clean and being truly clean. Our clients can rest assured the unseen risks have been taken care of."

His company is often called out by emergency or police services and referred to the people concerned, who are liable for the cleaning costs. These range from R900 to R1 600/ hour, depending on the crime and the nature of clean-up. Roberts is usually called out about 12 times a month, but says the recession has resulted in an increase in the demand for his services, partly as a result of increased suicides.

Despite the shocking nature of the job and the risks of contracting deadly viruses during the cleaning up of a crime scene, there is competition. However, most other companies operate with only an individual, while his company is manned by three experienced technicians.

"We are constantly updated with the risks of BPB (blood-borne pathogens) and HIV and have a good understanding of the risks as well as the precautions we have to take to avoid contamination. The police are not responsible for the cleaning and we always have access to a counsellor for staff and the families we deal with to help them cope with the situation."

He admits that despite all the training, the emotional impact is a constant challenge that is difficult to come to terms with.

"It can become very depressing and for this reason we have a close support network within the company as well as regular sessions with a psychologist. If there are the slightest signs that someone is becoming too emotionally affected they are taken off, given a break and receive support from everyone in the team."

On a lighter note, I ask Roberts if he is single because women are put off by his profession and fear he knows exactly how to get rid of them if things go wrong. He laughs and replies: "I'd like to believe it's more my 24 hours on call that is a factor."

Wednesday, January 27, 2010

Appeals panel agrees that failure to read document doesn't null contract

KEITH ARNOLD, Daily Reporter Staff Writer
A Franklin County appellate panel was unable to conclude that the Franklin County Municipal Court's determination in a breach of contract suit between a specialty home-cleaning service and the next of kin of a Grove City man who died in his home was against the manifest weight of the evidence in a recent decision.

"Upon our review of the record, we find no error in the trial court's determination that an enforceable contract existed between the parties," 10th District Court of Appeals Judge Patrick McGrath wrote for the 3-0 court.

The appellate court's holding overruled Nancy Buffington's claim that the trial court was mistaken to find that the contract between her and the cleaning service was enforceable and, therefore, obligated the woman to utilize the company's services per the agreed terms.

Buffington's father died in his home on Nov. 10, 2005, case summary provided. The man's body was discovered one-and-a-half to two days after his death. Approximately one week later, the personal belongings were removed from the home and it was listed for sale.

On Jan. 14, 2006, Buffington contracted for the services of Aftermath Inc., which provides biological remediation and cleanup services. According to the contract, the woman agreed to pay for cleanup services concerning an unattended death in the Grove City home.

Aftermath's complaint alleged that after the firm rendered services, appellant refused to pay the amount due under the contract. After a trial to the bench, the trial court concluded that a valid written contract existed between the parties and that the company was entitled to payment for the services rendered in accordance with the contract. The court awarded damages in the amount of $6,189.36 to Aftermath.

The panel noted Buffington signed both a site cleanup agreement and a fee agreement for non-insurance-related jobs. Additionally, the court rejected the woman's claim there existed no evidence that she understood or agreed to biological remediation of her father's home.

"... As noted by the trial court, appellant's stated failure to read the documents prior to signing them is of no consequence as it is well-established that the failure to read the terms of a contract is not a valid defense to enforcement of the contract," as in Haller v. Borror Corp. (1990), 50 Ohio St.3d 10, 14.

"Further, appellant's argument that she was 'mistaken' equally fails because 'relief for a unilateral mistake of material fact will not be provided where such mistake is the result of the negligence of the party seeking relief,'" as in Hikmet v. Turkoglu, 10th Dist. No. 08AP-1021, 2009-Ohio-6477, and Marshall v. Beach (2001), 143 Ohio App.3d 432, 437.

Fellow 10th District Judge Susan Brown and John Connor joined McGrath to form the majority.

The case is cited as Aftermath Inc. v. Buffington, 2010-Ohio-19.

Date Published: January 19, 2010

Tuesday, January 19, 2010

Haiti Relief Mission - Update 01-18-2010

A team of twenty from H.E.A.R.T. 9/11 will be responding to take part in the relief effort in earthquake-ravaged Haiti on Wednesday, January 20, 2010. They will land in Santo Domingo and use that as a jumping off point to Haiti. Our members will join in the herculean task of helping that devastated country. They have medical supplies and expertise that are so badly needed in this decimated area.

We have received a tremendous response from our members to our request for participation in a relief mission. The first deployment will see a team of twenty volunteers from H.E.A.R.T. 9/11 evaluate the situation and, if need be, more relief missions will be planned.

Our thanks go out to all and we ask for your continued support and prayers. H.E.A.R.T. 9/11 will be able to help those in need because we have received tremendous support and funding from the benevolence of Jefferies & Company (Jefferies is an independent, full-service securities and investment banking firm serving companies and their investors globally. Check out this article from their website at: Jefferies - Haiti Relief News Story). We thank them as well.
Hopefully, there will be updates from wherever the team is and we ask that you will go to our website at: www.HEART911.org

The owner of Bio-Recovery Corporation, Ron Gospodarski will be amongest this group of twenty police, firefighter and paramedics. We wish them Godspeed in there endeavors.